Code of Practice for Patient Complaints
At Staplehurst Dental we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
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At Staplehurst Dental we are taking this pandemic seriously and are ensuring your health and safety comes first.
Following the recent announcement by the Prime Minister, we would like to reassure you that we will be remaining open unless instructed otherwise by our governing bodies.
The safety of our patients and staff is very important to us and along with all the correct PPE and universal infection control protocols in place, we will be able to continue with all planned appointments.
As per the Prime Ministers announcement, we too would recommend that you avoid cancelling or delaying any essential/planned treatments, in case this leads to future complications for your health.
If you require any of our services, please do get in touch, as we are here to help you.
We would like to thank you for your continued support and patience during this time, and hope you all remain safe!